Frequently Asked Questions (FAQ)

Every one needs a good bargain! Onestop.lk is a website offering the best bargains in Sri Lanka for you to choose from with just a click away! Onestop.lk offers itscustomers the finest quality goods and unbelievable experiences at awesome discounted rates!!!

Our usual working hours are

Monday to Friday – 9.30am to 7pm

Saturday – 9:30am to 4:00pm

You can buy online through this site or visit us at our showroom.

To learn how to buy online, please watch our step-by-step guidance below.

Simple & Easy – Onestop.lk

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If you want to check our products physically you can visit us at 

106 4/4, Leader Complex, First Cross Street, Colombo 11

Please call us on our hotline, if you require further assistance. Refer the contact us page

Once you have placed the order we will confirm if you have given all required details to process the order.

We will then deliver our order to your doorstep within the next couple of days.

Use our shipping calculator to find out delivery charges to a particular city. You can find them when you visit a product’s page.

Here is how it works: 

• You order the item using the “Cash on Delivery” option.
• The item is delivered to your doorstep.
• You pay the cash to the delivery person for the amount as mentioned in the invoice.

Please note that Cash on Delivery is NOT AVAILABLE FOR ORDERS EXCEEDING LKR 25000/=

Paid orders will be delivered to you by the next working day!

Cash on delivery orders within Colombo and Greater Colombo can be delivered by the next day. However, orders outside Colombo will be delivered within the next 1-7 working days depending on how further the city is.

PLEASE NOTE orders placed between 5pm to 12 am will be processed the next day and therefore you will receive it the day after it has been processed.

Yes you will via e-mail. Make sure you have provided the correct email address.

Yes you can. You may prepay and book your products online before picking it up or simply visit our showroom to have a good look at our products before you decide to buy them. Cash and credit cards are acceptable at our point-of-sale. Do not forget, you still have the option to get it delivered to your doorstep instead of burdening yourself to pay us a visit.

Yes ofcourse. We process our orders based on first-come-first-serve basis abd every order must be paid before we arrange the products ready to shipped or collected. Unless otherwise stated in product description, it is ‘subject to availability’.

We do deliveries using our in-house delivery team. Professional courier companies handle deliveries outside Colombo. We also have the option of you collecting the items directly from our showroom. For more details with relate to our delivery info, please read our shipping policy.

Once you have logged in to the site, you can save any product you like to buy in the future using the ‘wishlist’ button.

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PLEASE READ OUR PAGE ON LINK FOR MORE DETAILS.

Click on the email received and it will be redirected to the deal page automatically. Afterward it’s the normal process.

Yes indeed. We have no connection with the details that is entered with regard to the card. All card payments are securely done through Global Payments. Under no circumstances will we store your credit card information on our system.

We will not spam your email with useless information or third party emails. We will be sending emails on following occasions; Notifying you of our deals Notifications about the goods and services you bought. If you have any complaints or questions we will communicate with you via email.

Sometimes our e-mails are blocked or filtered and even our e-mail server get tired occasionally! Please contact us and we will fix it up.

We intend to provide all kinds of good that are deemed ethical and lawful. If you couldn’t find what you are looking for at our site, please do not hesitate to contact us. We will try our best to offer you the item at the best possible price.

Yes we do. But we highly recommend you collecting those items.

You must have a credit card to go for installments. You can now do the purchase online and call the bank’s card center to convert the payment to installments depending on the bank you use.

Note: Just to be on safer side, please call your bank and confirm whether you are eligible for this facility before making the payment to us.

If you can’t find your question here, feel free to contact us through our hotline or online chat.