WHAT IS ONESTOP.LK?

Every one needs a good bargain! Onestop.lk is a website offering the best bargains in Sri Lanka for you to choose from with just a click away! Onestop.lk offers itscustomers the finest quality goods and unbelievable experiences at awesome discounted rates!!!

WHAT ARE YOUR WORKING HOURS?

Our usual working hours are Monday to Friday – 9.30am to 7pm Saturday’s – 9:30am to 4:00pm

WHY ARE THE ITEMS SO CHEAP?

Because we get the items directly from the sources, we are able to offer the best deals to our customers and forgetting not every Customer deserves a better deal.

HOW DOES CASH ON DELIVERY WORK?

Here is how it works: 

• You order the item using the “Cash on Delivery” option.
• The item is delivered to your doorstep.
• You pay the cash to the delivery person for the amount as mentioned in the invoice.

Please note that Cash on Delivery is not available for orders exceeding LKR 25000/=

WHAT IS YOUR LIMIT FOR CASH ON DELIVERY?

Rs. 25,000

WHY OFFER FREE DELIVERY IN COLOMBO?

We understand the pain and suffering that a person goes through when stepping on to the high traffic roads of Sri Lanka. It would be rather worth to pay 100/= to 200/= to someone if he/she would go bring the item for you. It would still be cheaper than the cost of going to the shop yourself and coming back with it in a three-wheeler or your personal vehicle.

Free delivery is our service to you as a respect for your decision to make your purchase through our website.

Please note that some DEALS will not be eligible for Free Delivery unless stated otherwise in the product description.

HOW DO I BECOME A MEMBER?

Sign up now by clicking the Register button. We will keep you posted with what’s new via email notification about the latest deals on offer!

IS THERE A MEMBERSHIP FEE?

Membership is completely free! There is absolutely no cost to join Onestop.lk

HOW DO I BUY FROM ONESTOP.LK?

You can CLICK HERE (LINK) to get all the details, as well as step-by-step guidance on how you can buy. Please call us on our hotline, if you require further assistance.

HOW DO I BUY FROM THE MAIL I HAVE RECEIVED?

Click on the email received and it will be redirected to the deal page automatically. Afterward it’s the normal process.

IS ONESTOP.LK A SAFE WEB SITE TO USE MY CREDIT CARD?

Yes indeed. We have no connection with the details that is entered with regard to the card. All card payments are securely done through Global Payments. Under no circumstances will we store your credit card information on our system.

HOW WILL YOU USE MY EMAIL ADDRESS?

We will not spam your email with useless information or third party emails. We will be sending emails on following occasions; Notifying you of our deals Notifications about the goods and services you bought. If you have any complaints or questions we will communicate with you via email.

WHAT DO I DO IF I DON’T GET AN EMAIL?

Sometimes our e-mails are blocked or filtered and even our e-mail server get tired occasionally! Please contact us and we will fix it up.

 

CAN I COME TO PURCHASE GOODS DIRECTLY AT YOUR STORE?

Yes you can. You may prepay and book your products online before picking it up or simply visit our showroom to have a good look at our products before you decide to buy them. Cash and credit cards are acceptable at our point-of-sale. Do not forget, you still have the option to get it delivered to your doorstep instead of burdening yourself to pay us a visit.

WILL THE MONEY BE REFUNDED IF THE SELLER IS NO LONGER IN BUSINESS?

Yes. If your payment is valid and if the business has gone out of operation within the time period, we will refund your money in full without any questions asked.

WHAT ABOUT RETURNS?

PLEASE READ OUR PAGE ON LINK FOR MORE DETAILS.

HOW IS THE SHIPPING HANDLED?

We do deliveries using our in-house delivery team. Professional courier companies handle deliveries outside Colombo. We also have the option of you collecting the items directly from our showroom. Failing in which, we shall make sure the goods are delivered to you within 3 working days. For more details with relate to our delivery info, please read our shipping policy.

WHAT KIND OF PRODUCTS DO YOU SELL?

We intend to provide all kinds of good that are deemed ethical and lawful. If you couldn’t find what you are looking for at our site, please do not hesitate to contact us. We will try our best to offer you the item at the best possible price.

DO YOU SHIP HIGH VALUE ORDERS LIKE LARGE SCREEN TVS, DSLR CAMERAS ETC?

Yes we do. But we highly recommend you collecting those items.

 

I WANT TO BUY AND COLLECT THE ITEM IMMEDIATELY. IS THAT POSSIBLE?

Yes ofcourse. We process our orders based on first-come-first-serve basis abd every order must be paid before we arrange the products ready to shipped or collected. Unless otherwise stated in product description, it is ‘subject to availability’.

 

CAN I PAY BY INSTALLMENTS?

You must have a credit card to go for installments. You can now do the purchase online and call the bank’s card center to convert the payment to installments depending on the bank you use.

Note: Just to be on safer side, please call your bank and confirm whether you are eligible for this facility before making the payment to us.

WHAT IS MANUFACTURER’S WARRANTY?

Manufacturer’s Warranty is given directly by the manufacturer of the brand.

WHAT IS STANDARD WARRANTY?

Onestop.lk provides standard warranty for the specified items. If there is a defect in the product or factory damage, we will get it fixed or replaced for you depending on the terms and conditions

WHAT IS AUTHORIZED DEALER OR AGENT WARRANTY?

The agent of the brand provides official warranty for the product.

WHERE IS ONESTOP.LK OFFICE LOCATED?

Reach us at 106 4/4 Leader Complex, First Cross Street, Colombo 11